For Hong Kong’s ‘Airport Auntie,’ Apology and Upgrade

Remember the hysterical Chinese woman who missed her flight out of Hong Kong? Cathay Pacific has apologized for causing her public embarrassment to the tune of 5 million YouTube viewers (and many unbidden late-night talk-show appearances) worldwide. Because a Cathay Pacific staff member taped the tirade, apparently the airline felt it needed to exercise damage control. “Airport Auntie,” as she’s known, also got an upgrade on her next flight to San Francisco. (via WSJ China Journal)

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