JetBlue Unveils ‘Customer Bill of Rights’

Travel Blog • Michael Yessis • 02.21.07 | 8:23 AM ET

Days after saying he was humiliated and mortified by JetBlue’s disastrous series of flight cancellations and stranded passengers, CEO David Neeleman has announced a Customer Bill of Rights. In a video posted on YouTube, Neeleman promises that, under his watch, such a meltdown will never be repeated.

In the future, when passengers are delayed for more than five hours in a plane, “JetBlue will take necessary action so that customers may deplane.” Passengers will also be compensated financially up to $1,000 for a variety of delays and boarding problems. It remains to be seen how much JetBlue’s problems will affect Congress’s nascent efforts to introduce a passenger bill of rights.