Is Your Concierge Reading Your Tweets?

Travel Blog  •  Eva Holland  •  06.24.10 | 1:37 PM ET

Well, maybe. The Wall Street Journal checks in with some hotel managers who are keeping an active eye on their customers’ Twitter, Facebook and other social media accounts, aiming to respond to complaints before any widespread damage is done.

Sounds like good news for plugged-in travelers, right? Sure. But as World Hum contributor Alexander Basek warned after a hotel Twitter dust-up last year, “with great power, comes great responsibility… If you’re going to broadcast a gripe about a business, it should be a serious one.”

Tags: Hotels, Travel and Technology, Twitter, News and Briefs

Eva Holland is co-editor of World Hum. She is a former associate editor at Up Here and Up Here Business magazines, and a contributor to Vela. She's based in Canada's Yukon territory.


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