Making the Best of a Flight Delay or Cancellation
Travel Blog • Jim Benning • 05.28.10 | 12:38 PM ET
Don George offers an alternate take on flight woes:
One moment the day is all organized and itineraried; we’ve already lived it in our minds, we’re already arriving in San Francisco. And then the universe sends a little gift - your flight is cancelled; there’s a rupture in the fabric of certainty and expectation. The itinerary is out the window. Suddenly an alternative stream of possibilities, sunlit, floods into the scene.
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Jim Benning is the editor and co-founder of World Hum.
Laura 06.01.10 | 1:34 AM ET
This is a fantastic point of view for what is generally a very frustrating situation! And it’s true…the closing of a proverbial door, allows for all new possibilities!
Christina Meade 06.03.10 | 9:52 AM ET
I think honestly that this sham of an “article” is EF’s way of not dealing with problems. I was stranded for days in an airport with EF refusing to help. I was separated from my group and my family, who were told that I would follow them shortly to Athens. My mother was frantic. They had to celebrate my birthday without me, as I was trying to make my own way to Athens. AT least Jurgen was there to meet the 22 of us at the airport who were stranded in NY, OH, NC, Paris and Munchen, but were supposed to be together with the group as we all started the airport nightmare together in NC.
EF would promise to call me back and then not follow through. I even got one very maddening email from an EF employee days later who had the gall to say that “notes showed the situation had finally been resolved, so they didn’t feel the need to have to call me back.”
As if this wasn’t bad enough, the same thing happened on a lesser scale on the way back. I was again upset, frustrated, abandoned and alone. It is too bad that the bureaucrats who work in offices were not as efficient and willing to help as Jurgen and John, our tour directors from EF.
I am still waiting for someone from EF to apologize for the days that we missed on the tour, the excessive amount of money that we had to spend to get to a tour that we had already paid 4K for, and for the feeling of total abandonment. I am thinking it is not going to come, because they don’t seem to care. This was not my first trip with EF, but rather my 3rd. I had never had problems before, but I can assure you that if you do have issues, EF will not be there to help you, so you might as well forget it and look out the window, dreaming of where you are supposed to be because you might not get there.