The Worst Airline PR Ever?

Travel Blog  •  Rob Verger  •  02.25.09 | 3:51 PM ET

Photo by Tijani59, via Flickr (Creative Commons)

Oh my. Sometimes, it’s hard to know where to start with a story as weird as this one.

Here’s what happened: Jason Roe, an Irish freelance web designer and blogger, posted an item on his website where he claimed he had found a quirky way to make the prices on Ryanair’s booking system drop down to zero. He followed up on the same post: “I did not claim to complete the booking process for a free flight. I found a bug that showed a 0.00 price listed beside flights. Orders could not go past the passenger details page.” (Whether the original posting implied that a free flight could actually be purchased is debatable.)

But here’s the interesting part: Ryanair staffers began commenting on his post. A commenter identified as Ryanair Staff # 1 wrote: “you’re an idiot and a liar!! fact is! you’ve opened one session then another and requested a page meant for a different session, you are so stupid you dont even know how you did it!” Similar comments from others identified as Ryanair staffers followed.

Ryanair’s official response? “Ryanair can confirm that a Ryanair staff member did engage in a blog discussion. It is Ryanair policy not to waste time and energy in corresponding with idiot bloggers and Ryanair can confirm that it won’t be happening again. Lunatic bloggers can have the blog sphere all to themselves as our people are far too busy driving down the cost of air travel.”

Oy vey.

CNN has more.

Rob Verger

Rob Verger is a frequent contributor to World Hum and the site's former air travel blogger. His articles and photographs have appeared in the Boston Globe and other publications, and he's a former undergraduate writing instructor at Columbia University. If you like, .(JavaScript must be enabled to view this email address) or follow him on Twitter.

3 Comments for The Worst Airline PR Ever?

Lindsey 02.25.09 | 5:36 PM ET

Are. you. kidding. Wow. Just wow. I’ve heard bad things about Ryanair but this definitely takes the cake.

Lindsey 02.25.09 | 5:43 PM ET

Even worse, have you read the comments on the CNN article?? Many people agree with Ryanair! Wow. Frightening.

Jenna Schnuer 02.26.09 | 2:24 AM ET

Ooof. So how long do you think it’ll be until Ryanair releases a “we were kidding, don’t you idiot press people all know a joke when you see one” press release?

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