Man Claims Delta Ruined His Mother’s 80th Birthday, Sues For $1 Million
Travel Blog • Michael Yessis • 05.29.08 | 11:40 AM ET
Richard Roth says he and his family were transported to Argentina three days late, had their luggage misplaced and spent thousands of dollars in unforeseen expenses. Moreover, he says Delta employees were “nasty,” “rude,” “obnoxious” and “totally disrespectful.” Roth finds it all unacceptable, and if his story is true, it is. These days, though, a cynic might call it just another misadventure in air travel.
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Michael Yessis is the cofounder and coeditor-in-chief of World Hum.
Erin 05.29.08 | 1:58 PM ET
If his story is true (and if it compares to my experiences with airlines, it probably is), Delta’s behavior is completely unacceptable. Airlines today have absolutely no checks or balances - they behave how they want, and treat their customers like crap, overbooking flights, canceling flights, starving us on 6+ hour segments, losing luggage with abandon, and offering not even the slightest semblance of customer service. I am glad that someone is fighting for his rights and, by proxy, for all of ours.