Destination: Delhi
Mother Jones Goes to ‘Culture Training’ at an Indian Call Center
by Eva Holland | 07.15.11 | 10:02 AM ET
In the latest Mother Jones, Andrew Marantz has a fascinating story about his brief stint as a worker at a call center in India. Here’s Marantz on the mandatory “culture training” that workers undergo before they hit the switchboards:
Indian BPOs work with firms from dozens of countries, but most call-center jobs involve talking to Americans. New hires must be fluent in English, but many have never spoken to a foreigner. So to earn their headsets, they must complete classroom training lasting from one week to three months. First comes voice training, an attempt to “neutralize” pronunciation and diction by eliminating the round vowels of Indian English. Speaking Hindi on company premises is often a fireable offense.
Next is “culture training,” in which trainees memorize colloquialisms and state capitals, study clips of Seinfeld and photos of Walmarts, and eat in cafeterias serving paneer burgers and pizza topped with lamb pepperoni. Trainers aim to impart something they call “international culture”—which is, of course, no culture at all, but a garbled hybrid of Indian and Western signifiers designed to be recognizable to everyone and familiar to no one. The result is a comically botched translation—a multibillion dollar game of telephone. “The most marketable skill in India today,” the Guardian wrote in 2003, “is the ability to abandon your identity and slip into someone else’s.”
(Via Where Am I Wearing)
World Travel Watch: New Warnings for Mexico, Golf in Cuba and More
by Larry Habegger | 05.12.10 | 10:50 AM ET
Larry Habegger rounds up global travel news
Happily Adrift in Airworld
by Eric Weiner | 01.19.10 | 11:57 AM ET
On his love for the places so many hate, from Amsterdam's Schiphol to Doha International
What’s That Smell?
by Paul Lynch | 01.07.10 | 4:48 PM ET
Paul Lynch explores the intersection of travel and the nose
Aboard the ‘Ladies Special’ in India
by Eva Holland | 09.18.09 | 9:36 AM ET
The New York Times reports from a new women-only commuter train in Delhi, part of a pilot program spanning four major Indian cities that’s aimed at cutting down on the harassment of female passengers. I’m thrilled to hear about the program, but here’s hoping it will only need to be a short-term solution—as one interviewee noted in the story, “You really need to make every train as safe as the Ladies Specials.”
Judging India
by JD Roberto | 09.14.09 | 10:37 AM ET
In New Delhi, JD Roberto deemed much of what he encountered backward and barbaric. But his moral compass was about to be reset.
Don’t Forget to Splurge!
by Eva Holland | 05.05.09 | 2:33 PM ET
For me, part of the fun of budget travel is the chance to loosen the purse strings once in a while and drop some cash on a worthwhile splurge.
Whether that means a night in a plush hotel room after weeks of hosteling, a spa day, or a way-out-of-my-price-range meal, I generally find some way to treat myself once during any budget-conscious trip—and, I figure, I appreciate my reward that much more than if I’d been pampering myself all along. It doesn’t have to be about spending a lot of money, either. My favorite travel splurge of all time cost just $15.
Cycling India’s Wildest Highway: ‘Arise, Son of Kunti’
by Jeffrey Tayler | 02.24.09 | 9:56 AM ET
In which Jeffrey Tayler pedals more than 1,000 miles along the Grand Trunk Road. Part two of five: The road to Delhi.
Taking Black History Month to ... India?
by Julia Ross | 02.19.09 | 2:24 PM ET
U.S. Secretary of State Hillary Clinton is apparently making good use of cultural diplomacy early in her term. Before she departed on her current Asia tour, Clinton sent a delegation of U.S. congressional representatives, civil rights leaders and musicians, including Herbie Hancock and Chaka Khan, to India to commemorate U.S. Black History Month. The group includes Martin Luther King III, who is retracing a trip his parents, Dr. Martin Luther King, Jr. and Coretta Scott King, took 50 years ago to study Gandhi’s philosophy of nonviolence.
Meanwhile, Hancock, Khan and jazz students from New Orleans will perform at concerts in Mumbai and New Delhi, then jam with students at the Ravi Shankar Institute of the Performing Arts. I’m pleased to see the group continue a long tradition of U.S. jazz ambassadorship abroad.
Morning Links: John Lloyd Stephens, the Bob Marley Suitcase and More
by Michael Yessis | 02.12.09 | 10:04 AM ET
- Is slave history being “whitewashed” at some Southern plantations and museums?
- The Virginia Quarterly Review has opened its archives from 1975 through 2003. Among the stories unearthed: Richard O’Mara’s profile of “American Traveller” John Lloyd Stephens. (via Kottke)
- Here’s the story behind the shrinking of the Norman Foster-designed Harmon hotel in Las Vegas.
- Compared: Commuting in London, Delhi, Tokyo and Homer, Alaska.
- World Hum contributor Tom Bissell talks video games with Heather Chaplin.
- Several airlines are trying to take control of an upcoming emissions pact.
- Jossip is planning a cross-country tour of Bernie Madoff victims using the Madoff Map. Worst road trip ever?
- Can you imagine trying to clear customs with the Bob Marley suitcase?
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Morning Links: ‘Killer Blueline Buses,’ the Idea of America and More
by Michael Yessis | 01.22.09 | 8:07 AM ET
- Revealed: confessions of a hotel housekeeper.
- No little bottle of lotion in your hotel room? No fruit in your breakfast buffet? Blame the economy. Hotels are.
- “Killer blueline buses” pose a dilemma in Delhi: They’re dangerous, but they’re needed.
- MediaShift looks at Phil Balboni’s vision for GlobalPost.
- GlobalPost asks its correspondents “What does the idea of America mean to the world?”
- Newley Purnell posts about Matt Gross and multimedia travel journalism—with a World Hum shout out, too.
- Theodore Dalrymple on the “disturbing reality at a Paris Metro stop.”
- Nathan’s says its flagship hot dog shop will remain in Coney Island. Glad to hear the site of some great childhood memories is being preserved.
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How to Prevent a Monkey Attack
by Jason Daley | 12.30.08 | 10:25 AM ET
Jason Daley explains how to avoid getting bitten, slapped or shoved by an ornery primate.
Welcome to Global Positioning
by Eric Weiner | 12.22.08 | 10:47 AM ET
On the intersection of place, politics and culture
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